Citizen Charter
Rajya Beema
ukxfjd vf/kdkj i=
 
funs?kky;
 
fpfdRlk ,oa LokLF; lsok;sa
 
deZpkjh jkT; chek ;kstuk y{eh uxj] vtesj jksM+] jktLFkku] t;iqj
 
deZpkjh jkT; chek ;kstuk %
 
deZpkjh jkT; chek ;kstuk ,d fof'k"V izdkj dh lkekftd lqj{kk ;kstuk gSA bZ-,l-vkbZ- ,DV 1948 ds rgr dy&dkj[kkuksa ,oa vkS|ksfxd laLFkkuksa esa dk;Z'khy Jfedksa ,oa muds ifjokjtuksa dh chekjh] izlwfr] fu;kstu ds nkSjku nq?kZVuk] fodykaxrk ,oa udn fgrykHk nsus dk izko/kku gSA
 
ik=rk %
 
fo|qr 'kfDr ls lapkfyr dy&dkj[kkuksa] tgkW Jfedksa dh la[;k 10 rFkk fo|qr foghu dkj[kkuksa tgkW Jfedksa dh la[;k 20 gS rFkk Jfedksa dk osru 6500@& :i;s rd gS mUgha Jfedksa ij bZ-,l-vkbZ- ykxw djus dk izko/kku gSA
 
ykHkkfUor gksus okys Jfed ifjokj ds lnL; %
 
;kstuk }kjk chferksa dks ,d igpku i= fn;k tkrk gS] ftls izLrqr djus ij chferksa ,oa muds ifjtuksa dks vkS"k/kky;@fpfdRlky; esa lsok;sa fu%'kqYd miyC/k djkbZ tkus dk izko/kku gSA
 
chferksa dk va'knku
 
bl vf/kfu;e dh /kkjk 58 ds vUrxZr mfpr fpfdRlk] 'kY;] izlwfr lsok;sa miyC/k djkus dk nkf;Ro jkT; ljdkj dk gSA ;g ;kstuk jktLFkku esa 2-12-1956 ls ykxw gSA orZeku esa fu;kstd dks osru dk 4-75 izfr'kr ,oa chfer deZpkjh dks 1-75 izfr'kr va'knku fuxe dks tek djokus dk izko/kku gSA deZpkjh jkT; chek fuxe }kjk fu/kkZfjr O;; lhek dk vuqikr 7@8 fuxe }kjk ,oa 1@8 jkT; ljdkj }kjk ogu fd;s tkus dk izko/kku gSA
 
jkT; esa dk;Z'khy fpfdRlky;
 
jktLFkku jkT; esa deZpkjh jkT; chek ;kstuk ds v/khu fofHkUu LFkkuksa ij fuEukafdr bdkbZ;ka dk;Zjr gS%&
 
 
fpfdRlky; Lrj ij miyC/k lsok;sa
 
dz-la-
LFkku
Lohd`r vf/kdkfj;ksa@ deZpkfj;ksa dk inuke ,oa mudh la[;k
'kS;kvksa dh la[;k
miyC/k lsok;sa
cfgjax@varjax
1
2
3
4
5
1-
t;iqj
ofj"B fo'ks"kK
mifu;a=d
dfu"B fo'ks"kK
fpfdRld
uflZax@iSjkesfMdy LVkQ
vU;
5
1
10
25
72
130
&&&
243
&&&
170
  • Hks"kt
  • 'kY;
  • us=
  • vfLFkjksx
  • izlwfr ,oa L=h jksx
  • fu'psru
  • jfr jksx
  • peZ
  • f'k'kq
  • nUr jksx
  • fQth;ksFksjsih
  • o{k ,oa {k;
  • ukd] dku ,oa xyk
uSnkfud ijh{k.k
  • iSFkksyksftd
  • ck;ksdsfeLV?h
  • jsfM;ksyksth
  • lksuksxzkQh
  • bZ-lh-th-
  • CyM cSad
2-
tks/kiqj
dfu"B fo'ks"kK
fpfdRld
uflZax@iSjkesfMdy LVkQ vU;
8
9
27
37
&&&&
81
&&&&
50
  • Hks"kt
  • us=
  • 'kSY;
  • L=h ,oa izlwfr
  • fu'psru
  • vfLFk jksx
uSnkfud ijh{k.k
  • iSFkksyksftd
  • ck;ksdsfeLV?h
  • jsfM;ksyksth
  • lksuksxzkQh
  • bZ-lh-th-
3-
dksVk
dfu"B fo'ks"kK
fpfdRld
uflZax@iSjkesfMdy LVkQ
vU;
9
9
27
41
&&&
86
&&&
60
  • Hks"kt
  • 'kY;
  • us=
  • vfLFk jksx
  • fu'psru
  • L=h ,oa izlwfr
uSnkfud ijh{k.k
  • iSFkksyksftd
  • ck;ksdsfeLV?h
  • jsfM;ksyksth
  • lksuksxzkQh
  • bZ-lh-th-
4-
HkhyokM+k
dfu"B fo'ks"kK
fpfdRld
uflZax@iSjkesfMdy LVkQ
vU;
4
7
30
7
&&&
48
&&&
50
  • vfLFk jksx
  • fu'psru
  • L=h jksx ,oa izlwfr
  • us=
uSnkfud ijh{k.k
  • iSFkksyksftd
  • jsfM;ksyksth
  • lksuksxzkQh
  • bZ-lh-th-
5-
ikyh
dfu"B fo'ks"kK
fpfdRld
uflZax LVkQ
vU;
8
8
16
4
&&&
36
50
  • orZeku esa fo'ks"kK ,oa fpfdRld inLFkkfir u gksus ds dkj.k fpfdRlky; esa vUrjax ,oa cfgjax lsok;sa izkjEHk ugha gks ldh gSA


 
vkS"k/kky; Lrj ij miyC/k lsok;sa
 
vkS"k/kky;ksa }kjk fu%'kqYd nokbZ;ka] ejge iV~Vh ,oa lkekU; izk;ksfxd tkWp miyC/kdjkbZ tkrh gSA vko';drk gksus ijchfer dks utnhd ds d-jk-ch- fpfdRlky;@ftyk fpfdRlky;@lkeqnkf;d LokLF; dsUnz@izkFkfed LokLF; dsUnz tgka ij fd mlchekjh ds fo'ks"kK miyC/k gksrs gSa] dks jsQj fd;k tk ldrk gSA
 
gksE;ksiSfFkd fpfdRlk lsok;sa
 
deZpkjh jkT; chek fpfdRlky;] t;iqj esa ;g lsok miyC/k gSA
 
vk;qosZfnd fpfdRlk lsok,W
 
chfer dh ekWx ij vk;qosZfnd fpfdRlk dh lqfo/kk jkT; ds vk;qosZfnd laLFkkuksa }kjk miyC/k djk;s tkus dk izko/kku gSA
 
le; lkj.kh
 
fpfdRlky;
xzh"edkyhu
?jfookj] vU; vodk'k?
'khrdkyhu
?jfookj] vU; vodk'k?
izkr% 8-00 cts ls 2-00 cts rd
izkr% 8-30 cts ls 10-30 cts rd
izkr% 9-00 cts ls 3-00 cts rd
izkr% 9-00 cts ls 11-00 cts rd


 
vkS"k/kky;
xzh"edkyhu
?jfookj] vU; vodk'k?
'khrdkyhu
?jfookj] vU; vodk'k?
izkr% 8-00 ls 12 ,oa lka; 5-30 ls 7-00 cts rd
izkr% 8-30 ls 10-30 rd
izkr% 9-00 ls 1 ,oa lka; 5 ls 6-30 cts rd
izkr% 9-00 ls 11-00 rd


 
fpfdRlk izfriwfrZ nkoksa ds Hkqxrku gsrq foRrh; 'kfDr;ka
 
1-
fpfdRlk vf/kdkjh izHkkjh
#-3000@& rd
2-
LEidZ vf/kdkjh
#-3001@& ls 5000@& rd
3-
funs'kd ?d-jk-ch- ;kstuk?
#-10]000@& rd lkekU; ekeys
#-1]00]000@& rd fo'ks"kK o xaHkhj chekfj;ksa ds mipkj okys ekeys
#-2]00]000@& rd vfxze Hkqxrku gsrq fjoksfYoax Q.M ls
4-
jkT; ljdkj
leLr izdj.k


 
deZpkjh jkT; chek ;kstuk ls chferksa dks izkIr gksus okyh fpfdRlk lqfo/kk
1-       lEiw.kZ fpfdRlk dk vf/kdkj
 
 
2-       chferksa ,oa ifjokj tuksa dks fu%'kqYd d`f=e vax ,oa midj.k izkfIr dk vf/kdkj
 
 
 
3-       lk/kkj.k ,oa xaHkhj chekfj;ksa esa udn fgrykHk dk vf/kdkj
 
fpfdRlk lqfo/kk ds vykok :X.k chferksa dks fpfdRldh; izek.k i= ds vk/kkj ij muds fu;ksDrk% ls fpfdRlk vodk'k dk osru izkIr ugha gksus dh ,ot esa vkfFkZd {kfriwfrZ ds :i esa deZpkjh jkT; chek fuxe ls udn /ku jkf'k izkIr djus dk vf/kdkj gSA
 
4-       fjoksfYoax Q.M ds vUrxZr lqfo/kk
 
bl Q.M dk xBu jkT; esa igyh ckj fd;k x;k gSA chferksa ,oa muds ifjokjtuksa dks fo'ks"kK ,oa vfrfo'ks"kK fpfdRlk lsok izkfIr ds fy, bl Q.M ds ek/;e ls vfxze /ku jkf'k nsus dk izko/kku gSA fo'ks"kKksa ds cksMZ )kjk mipkj gsrq fn;s x;s vuqekfur [kpsZ ds nkosa dks funs'kd dk;kZy; esa izLrqr djus ds mijkUr yxHkx ,d ekg esa {ks=h; funs'kd d-jk-ch- ;kstuk ds ek/;e ls vfxze Hkqxrku djkus ds iz;Ru fd;s tkrs gSaA vxj chfer us vius bykt gsrq Lo;a ds ikl ls [kpZ fd;k gks rks ,sls lHkh [kpsZ tks fd 1000@& #i;s ls ũ j gq, gks]mudk iquHkZj.k Hkh bl Q.M ds ek/;e ls fd;k tkrk gSA fo'ks"k dj ⮻ jksx] xqnkZ jksx] dSalj] vU; yEch o egaxh [kpsZ okyh chekfj;ksa ls xzflr chferksa dks bl Q.M ds ek/;e ls cgqr gh jkgr feyrh gSA
 
5-       jkT; esa vuqiyC/k vfr fo'ks"kK fpfdRldh; lsokvksa dk vf/kdkj
 
jkT; esa vuqiyC/k vfrfo'ks"kK fpfdRldh; lsok,Wa gsrq chferksa ,oa muds ifjtuksa dks jkT; ds ckgj bykt gsrq Hkstus dk izko/kku gSA blh izdkj xaHkhj jksxksa ls xzflr chferksa dks bykt gsrq vfxze jkf'k nh tkrh gSA
 
6-       fu%'kqYd Hkkstu izkfIr dk vf/kdkj
 
fpfdRlky;ksa esa vUrjax jksfx;ksa dks fu%'kqYd nw/k] nfy;k] Qy vkSj Hkkstu fpfdRld dh lykg ij miyC/k djk;k tkrk gSA
 
7-       dk;ZLFky ds vykok nwljs LFkku ij chfer ifjokj dks fpfdRlk lqfo/kk dk vf/kdkj
 
chferksa ,oa ifjtuksa }kjk Lo;a ds dk;ZLFky NksMus ij vU; LFkku ij lsok ;k vodk'k ij tkus ij izi= la[;k 105 dks bZ-,l-vkbZ- fpfdRlky;@vkS"k/kky; esa izLrqr djus ij 3 ekg rd fpfdRldh; lqfo/kk izkIr dh tk ldrh gSA
 
8-       chfer isa'kuj dks fpfdRlk lqfo/kk dk vf/kdkj
 
lsokfuo`fr ds ckn chfer O;fDr dks 120@& :i;s okf"kZd nj ls vfxze va'knku Hkqxrku djus ij Lo;a ,oa iRuh dks iw.kZ fpfdRldh; ykHk ns; gSA
 
9] dk;Ztfur jksx dh fpfdRlk lqfo/kk ?vkD;qis'kuy fMfttst? dk vf/kdkj gSA
 
10] rhu fnol dh vkS"kf/k dk forj.k fpfdRlky; ds }kjk fn;s tkus dh lqfo/kk gS] rRi'pkr~ lacaf/kr vkS"k/kky; ls vkS"kf/k izkfIr dk vf/kdkj gSA
 
11] eksfr;kfcUn ds vkijs'ku esa ysal ?I.O.L.? izR;kjksi.k dh lqfo/kk dk vf/kdkjA
 
12] chferksa ds fgrkFkZ fofHkUu lfefr;ka&
 
ifjf'k"B&1
 
LIST OF E.S.B. DISEASES
1.     TUBERCULOSIS
2.     LEPROSY
3.     MENTAL DISEASES (PSYCHCOSES)
4.     MALIGNANT DISEASES
5.     PARAPLEGIA
6.     HEMIPLEGIA
7.     CHRONIC CONGESTIVE HEART FAILURE
8.     IMMATURE CATARACT WITH VISION 6@60 OR LESS INTHE AFFECTED EYE
9.     BRONCHIECTASIS
10.                       LUNG ASSCESS
11.                       MYOCARDIAL
12.                       DISLOCATION OF VERTIBRA / PROLAPSE OF INTERVERTI-BRAL-DISC
13.                       PARKINSION'S DISEASE
14.                       APLASTIC ANAEMIA
15.                       CIRRHOSIS OF LIVER WITH ASCITIS
16.                       DETACHMENT OF RETINA
17.                       NON UNION OR DELAYED UNION OF FRACTURE
18.                       EMPYEMA
19.                       INTRA CARNIAL SPACE OCCUPYING DISEASE
20.                       SPINAL CORD COMPRESSION
21.                       CHRONIC (SIMPLE) PRIMARY GLAUCOMA
22.                       MONOPLEGIA
23.                       CARDIAO VALVULAR DISEASES WITH FAILURE/COMPLICATIONS
24.                       CHRONIC RENAL FAILURE
25.                       HEMIPARESIS OF MORE THAN EIGHT WEEKS DURATION
26.                       POST TRAUMATIC SURGICAL AMPUTATIONS OF LOWER EXTEREMITY
27.                       MORE THAN 50% BURNS WITH INFECTION
28.                       COMPOUND FRACTURE WITH CHRONIC OSTEOMYELITIS
29.                       CHRONIC COR PULMONALE WITH CONGESTIVE HEART FAILURE.