Citizen Charter
SHAYAROG CHIKITSALYA
ukxfjd vf/kdkj i=
 
o{k ,oa {k; jksx fpfdRlky;
 
t;iqj
 
fo"k; lwph
 
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o{k ,oa {k; jksx fpfdRlky;
t;iqj
ukxfjd vf/kdkj i=
 
;g ukxfjd vf/kdkj i=] fpfdRlky; lsok ds miHkksDrkvksa dks fuEufyf[kr fo"k;ksa ij lwpuk miyC/k djkus dk iz;kl gS %
 
lsokvksa ds ekin.M %
 
1& ;g ,d 'kS{kf.kd jktdh; fpfdRlky; gSA
2& fpfdRlky; esa vkus okys izR;sd jksxh dks vko';drkuqlkj mfpr lsok miyC/k djokbZ tkrh gSA
3& fpfdRlky; }kjk miyC/k djokbZ tkus okyh lsokvksa ds Lo:i] ek=k rFkk xq.koRrk jksfx;ksa dh la[;k rFkk miyC/k lalk/kuksa dh lhferrk ls izHkkfor gksrh gSA
 
fpfdRlky; dh HkkSxksfyd fLFkfr o lkekU; tkudkjh %
 
;g fpfdRlky; >ksVokM+k jksM+ ij fLFkr gS ,oa eq[; izos'k}kj lqHkk"k uxj lM+d ij gSA fpfdRlky; ds iwoZ esa vkoklh; dkWyksuh] if'pe esa fuekZ.kk/khu nar fpfdRlky;] mRrj esa oSKkfud ikdZ ,oa nf{k.k esa lqHkk"k uxj 'kkWfiax lsUVj fLFkr gSA
bl fpfdRlky; esa
& 14 fpfdRld gSaA
& 50 ifjpkfjdk,a gSaA
& 280 jksxh 'kS;~;k,a gSaA
bl fpfdRlky; esa miyC/k vf/kdkfj;ksa ds nwjHkk"k uEcj fuEu izdkj gSaA
& v/kh{kd 304415 ?dk-?
304348 ?fu-?
& mi v/kh{kd 304414 ?dk-?
591949 ?fu-?
& vkoklh; fpfdRlk vf/kdkjh 304415 ?dk-?
305409 ?fu-?
 
lkekU; lwpuk
 
fpfdRlky; esa miyC/k fofHkUu lqfo/kkvksa o d{kksa dh lwpuk eq[;&eq[; LFkkuksa ij ';ke&iV~V ij vFkok ';ke jax esa vafdr gSaA
 
vLirky dk le;
bl fpfdRlky; esa cfgjax foHkkx ?vks-ih-Mh-? esa ns[kus dk le; fuEu izdkj ls gS%
 
dz-la-
vof/k
izkr%
lk;a
1-
xzh"edky
?1 vizSy ls 30 flrEcj rd?
8 ls 12
5-30 ls 7 rd
 
jfookj o jktif=r vodk'k
8-30 ls 10-30 rd
 
2-
'khrdky
9 ls 1
5 ls 6-30 rd
 
?1 vDVwcj ls 31 ekpZ?
 
 
 
jfookj o jktif=r vodk'k
9 ls 11 rd
 


 
 
dz-la-
fooj.k
xzh"edky
'khrdky
1-
lqcg dk uk'rk ,oa pk;
6 ls 7
7 ls 8
2-
nksigj dk Hkkstu
12 ls 1
1 ls 2
3-
jkf= dk Hkkstu
7 ls 9
7 ls 9


 
vkikrdkyhu lsok, a
 
MkWDVj ,u-ds- tSu 304348]] 305570
v/kh{kd ,oa foHkkx/;{k
MkWDVj vkj-lh- eh.kk 305409
vkoklh; fpfdRlk vf/kdkjh
blds vfrfjDr istj la[;k 9610&304415 }kjk fdlh Hkh le; lEidZ fd;k tk ldrk gSA
 
cfgjax jksxh lsok,a
 
& {k; jksx
& 'okal jksx
iz;ksx'kkyk lsok,a
,Dljs lsok,a
?,? lkekU; tk?p % bl fpfdRlky; esa fuEufyf[kr lkekU; tk?p lsok,a fu%'kqYd miyC/k gSaA
ey] ew=] Fkwd ,oa lkekU; CyM tk?p
blds vfrfjDr fuEu lsok,a lokbZ ekuflag fpfdRlky;] t;iqj ls fpfdRlky; dk okgd Hkstdj djokbZ tkrh gSaA
ck;ks&dsesLV?h ,oa isFkksyksftdy tk?p
& CyM 'kqxj
& czksadksLdksih
& LikbjksehV?h
?ch? jsfM;ks Mk;XuksfLVd lsok,a % bl fpfdRlky; esa fuEufyf[kr jsfM;ks Mk;XuksfLVd lsok,a izfrfnu fpfdRlky; le; esa miyC/k gSaA
lHkh rjg dh uSnkfud lqfo/kkvksa ds lEcU/k esa fy;s tkus okys 'kqYd dh lwph iz;ksx'kkyk d{k ds ckgj iznf'kZr dh xbZ gSA fpfdRlky; dh izR;sd l%'kqYd lsok ds fy, mfpr jlhn nh tkrh gSA
 
iz;ksx'kkyk tkap rFkk ,Dljs bR;kfn ds fy, fuEufyf[kr Jsf.k;ksa ls fdlh Hkh izdkj dk 'kqYd ugha fy;k tkrk gSA
 
& xjhch dh js[kk ls uhps thou&;kiu djus okys O;fDr
& fodykax
& nq?kZVukxzLr jksxh
& Lora=rk lsukuh
& fo/kok
& 70 o"kZ ls ũ j ds ofj"B ukxfj d
& isa'kulZ
& vukFk
& dSnh
 
vUrokZlh jksfx;ksa ds fy, lqfo/kk,a
 
 
vU; lqfo/kk,a @ lwpuk, a %
 
 
jksfx;ksa gsrq nokb;k a %
 
bl fpfdRlky; dks izfro"kZ nokb;ksa gsrq 54 yk[k dh jkf'k vkoafVr gksrh gSA blds vfrfjDr esMhds;j fjyhQ lfefr }kjk vftZr 25 izfr'kr jkf'k xjhcksa dh fu%'kqYd nokb;ksa gsrq [kpZ djus dk izko/kku gSA
xjhch js[kk ls uhps thou ;kiu djus okys O;fDr;ksa] ftuds ikl esMhds;j fjyhQ dkMZ gS] ds bykt gsrq leLr nokb;ksa dh fu%'kqYd O;oLFkk fpfdRlky; }kjk dh tkrh gSA
esMhds;j fjyhQ dkMZ/kkjh O;fDr;ksa ,oa bejtsalh esa vkus okys jksfx;ksa dh nokb;ksa dh vko';drk iwjh djus ds i'pkr vU; xjhc jksxh] fo/koka,] ofj"B ukxfjd] fodykax jksxh rFkk Lora=rk lsukfu;ksa dks nwljh ojh;rk esa nokb;ka miyC/k djkbZ tkrh gSaA lkekU; oxZ ds vU; jksfx;ksa dks rc gh nokbZ miyC/k gksxh] tcfd mijksDr Js.kh ds jksfx;ksa dh vko';drk iwjh gksus ds i'pkr nokb;ka 'ks"k cpsaA
vkikrdkyhu fLFkfr esa lHkh jksfx;ksa dks fu%'kqYd nokb;ka miyC/k djkbZ tkrh gSaA
la'kksf/kr jk"V?h; {k; jksx fu;a=.k dk;Zdze ds vUrxZr vkus okys lHkh jksfx;ksa ds fy, fu%'kqYd nokb;ka miyC/k gSaA
 
fpfdRldksa }kjk fuokl ij fy;s tkus okys ijke'kZ 'kqYd dh nj sa %
 
jktdh; fpfdRld fpfdRlky; M~;wVh ds i'pkr vius ?kj ij jksfx;ksa dks ijke'kZ ns ldrs gSaA bl gsrq fuokl ij fy;s tkus okys 'kqYd dh njsa jkT; ljdkj }kjk fuEu izdkj fu/kkZfjr dh gqbZ gSa %
 
fpfdRld
fnu esa
jkr esa
vkpk;Z
50@&
60@&
lg vkpk;Z
40@&
50&
lgk;d vkpk;Z
35@&
40@&
ofj"B fo'ks"kK
35@&
40@&
fpfdRlk vf/kdkjh
25@&
30@&


 
;fn blesa Hkfo"; esa dksbZ ifjorZu gksxk] rks mldh lwpuk fpfdRlky; ds Lokxr&d{k esa vyx ls cksMZ yxkdj iznf'kZr dh tkosxhA
fpfdRldksa }kjk fuokl ij fy;s tkus okyh 'kqYd lEcU/kh lwpuk Lokxr & d{k ds ckgj ';ke & iV~V ij vafdr dh xbZ gSA
leLr jksfx;ksa dks fpfdRlky; le; esa Hkh fpfdRldksa] }kjk mfpr ijke'kZ o funku lsok,a miyC/k jgrh gSa] blfy, fpfdRldksa ds ?kj ij ijke'kZ gsrq tkuk ejht dh viuh bPNk ij fuHkZj gSA fpfdRlky; iz'kklu ejhtksa dks fpfdRlky; le; ds nkSjku fpfdRlky; esa gh lsok,a izkIr djus dk ijke'kZ nsrk gSA
 
fpfdRlky;ksa esa Hkkstu %
 
fpfdRlky;ksa esa HkrhZ jksfx;ksa dks fpfdRld dh lykg vuqlkj fu%'kqYd Hkkstu dk izko/kku gSA jksfx;ksa dks izfrfnu 20@& :i;s izfr jksxh dh ykxr dk Hkkstu fu%'kqYd miyC/k djk;k tkrk gSA
 
lwpuk dk vf/kdkj o izf ػk %
fpfdRlky; ls vki fuEufyf[kr nLrkost fuf'pr 'kqYd ij izkIr dj ldrs gSaA
 
vfHkys[kksa dh izkfIr ds fy, vkosnu izf ػk o 'kqYd laca/kh lwpuk Lokxr &d{k o iwNrkN d{k rFkk v/kh{kd dk;kZy; esa miyC/k gSA vfHkys[kksa dh izfrfyfi vf/kdre rhu ekg iqjkuh rd gh miyC/k djk;h tk ldrh gSA vfHkys[kksa @ tkudkjh miyC/k djkus dh le; lhek 15 fnu gSA vfHkys[k 'kqYd fpfdRlky; lykgdkj lfefr }kjk r; fd;k tkrk gSA
 
f'kdk;r o ifjokn %
 
dHkh&dHkh lEHko gS fd fpfdRlky; lsok,a vkidh vk'kk o vis{kk ds vuq:i u gksaA ,slh fLFkfr esa lsokvksa ds Lo:i dks lqpk: cuk;s j[kus s fy, izR;sd ukxfjd ls ;g vis{kk dh tkrh gS fd og ,sls lsok nks"kksa ds laca/k esa fyf[kr esa viuh f'kdk;r o lq>ko fpfdRlky; izca/ku rd igqapk;sA blls lsokvksa ds leqfpr lapkyu esa lgk;rk feyrh gSA
vki viuh f'kdk;r @ lq>ko f'kdk;r isVh esa] tks cfgjax jksx foHkkx ?vks-ih-Mh-? Lokxr @ iathdj.k d{k rFkk v/kh{kd d{k ds ckgj yxh gqbZ gS] Mky ldrs gSaA blds vfrfjDr v/kh{kd dks O;fDrxr :i ls Hkh nh tk ldrh gSA
vkidh f'kdk;r o lq>koksa dks O;fDrxr :i ls lquus ds fy, v/kh{kd izfrfnu nksigj esa 12-30 ls 1-30 rd dk;kZy; esa miyC/k gSaA
vki viuh f'kdk;r ds le; ij leqfpr fujkdj.k u gksus ij ftyk/kh'k dk;kZy; esa fLFkr ftyk lrdZrk izdks"B esa f'kdk;r Hkst ldrs gSaA
vlarqf"V o ,d ekg ls T;knk foyEc gksus ij vki jktLFkku 'kklu lfpoky;] t;iqj esa LokLF; lfpo dk;kZy; esa tu vfHk;ksx izdks"B dks Hkh iw.kZ f'kdk;r e; rF;kRed fooj.k o i= O;ogkj ds irs lfgr Hkst ldrs gSaA
bl fpfdRlky; iz'kklu dh dksf'k'k jgrh gS fd f'kdk;rdrkZ@lq>ko iLrqrdrkZ dk uke o irk miyC/k gksus ij mldh f'kdk;r @ lq>ko ds fujkdj.k ds ckjs esa 15 fnu ds vUnj lwfpr fd;k tk ldsA
 
miHkksDrk ukxfjdksa ds dRrZO; %
 
bl ukxfjd vf/kdkj & i= }kjk fpfdRlky; izcU/k vkils Hkh lEiw.kZ lg;ksx dh vis{kk djrk gS] ftlds vUrxZr vkidk Hkh nkf;Ro gS fd vki &
 
vkids ldkjkRed lq>ko o jpukRed lg;ksx vkids fpfdRlky; dks vkn'kZ fpfdRlky; cuk ldrk gSA
 
o{k ,oe~ {k; jksx fpfdRlky;
fpfdRldksa ds uke] irk o nwjHkk"k uEcj
 
uke o irk
nwjHkk"k uEcj
*
MkW- ,u-ds- tSu] vkpk;Z ,oa foHkkxk/;{k
123] lqHkk"k uxj 'kksfiax lsUVj
304348] 305570
*
MkW- ih-vkj- xqIrk] vkpk;Z
,&66] lqHkk"k uxj 'kksfiax lsUVj
304748] 301252
*
MkW- vkj-ds- tSuo] lg&vkpk;Z
,&199] n'kjFk ekxZ] guqeku uxj] [kkrhiqjk
350763] 351338
*
MkW- ,l-ih- vfXugks=h] lg&vkpk;Z]lh&55] izrki ekxZ] 80 QhV jksM] egs'k uxj
592785] 517785
*
MkW- ,p-,y- ifjgkj] lg&vkpk;Z
bZ&219] eqjyhiqjk Ldhe
332033
*
MkW- ,l-ds- ljdkj] ofj"B fo'ks"kK
lh&24] oS'kkyh ekxZ] oS'kkyh uxj
350660
*
MkW- lqjs'k dwyoky] lgk;d vkpk;Z
Mh&68] ek/kksflag jksMZ] cuhikdZ
202305] 201551
*
MkW- ,e-vkj- vloky] lgk;d vkpk;Z
,&599] xksfoUn ekxZ] ekyoh; uxj
520248
*
MkW- vkj-lh- ehuk] lgk;d vkpk;Z
ca-ua- 2] psLV ,.M Vh ch vLirky dSEil] lqHkk"k uxj
305409
*
MkW- ufyu tks'kh] lgk;d vkpk;Z
ch&50] ik'oZukFk ekxZ] lqHkk"k uxj
609060
*
MkW- ujsUnz f[kIiy] lgk;d vkpk;Z]
,&4] usrkth lqHkk"k dkWyskuh] fdlku ekxZ] Vksad jksM]
513299] 519783
*
MkW- eqds'k HkVukxj] lh-,-,l- ,oa mi v/kh{kd
21] VsfyQksu dkWyksuh] Vksad jksM
591949
*
MkW- vfuy lDlsuk] lh-,-,l-
,&243] oS'kkyh uxj] VSxksj Ldwy ds ikl
356879
*
MkW- vkj-ih- eh.kk] lh-,-,l-
ca-ua- & 3] pSLV ,.M Vh ch vLirky dSEil] lqHkk"k uxj
308676
esfMdy lqifjUVsUMsUVl
 
uke o irk
nwjHkk"k uEcj
*
MkW- vUtw Vkyh
tukuk vLirky
382161] 382346
*
MkW- inek ukxiky
efgykfpfdRlky;
620172
*
MkW- f'ko xkSre
euksfpfdRlk dsUnz
222111]222333
*
MkW- ,u-ds- tSu
o{k ,oa {k; jksx fpfdRlky;
304348] 305570
*
MkW- ,-ds- 'kekZ
ljineir ekr` ,oa f'k'kq LokLF; laLFkku
608283