Citizen Charter

SMS Hospital

ukxfjd vf/kdkj i=

lokbZ ekuflag fpfdRlky;

t;iqj

fo"k; & lwph

1	lsokvksa ds ekun.M
2	HkkSxksfyd fLFkfr
3	lkekU; lwpuk
4	vkikrdkyhu lsok,a
5	le;
6	iathdj.k
7	vkmVMksj fnol
8	vkWijs'ku fnol
9	jksxh ls feyus dk le;
10	iz;ksx'kkyk lsok,a
11	ifjokj dY;k.k lsok,a
12	jk"V?h; LokLF; dk;Zإ
13	Qhft;ksFkSjsih
14	vUrokZlh jksxh lqfo/kk
15	dkWVst okM~Zl
16	esfMdy T;wfjLV
17	esfMdy cksMZ
18	fpfdRlk vfHkys[k
19	Hkkstu
20	nokb;k?
21	vU; lqfo/kk,a
22	ch-ih-,y- dkMZ
23	lwpuk dk vf/kdkj
24	f'kdk;r
25	eq[;ea=h thou j{kk dks"k
26	ijke'kZ 'kqYd
27	ukxfjdksa ds dRrZO;
28	vihy
29	izsj.kk ds L=ksr
30	fpfdRldksa ds nwjHkk"k

lokbZ ekuflag fpfdRlky;

t;iqj

lokbZ ekuflag esfMdy dkWyst ls lEc)

ukxfjd vf/kdkj i=

ekpZ lu~ 2000

;g ukxfjd vf/kdkj&i= fpfdRlky; lsok ds miHkksDrkvksa dks fuEufyf[kr fo"k;ksa ij lwpuk miyC/k djkus dk iz;kl gS %

bl fpfdRlky; esa miyC/k lsok,a
lsokvksa dh xq.koRrk
lsokvksa dh miyC/krk ls oafpr jgus vFkok mudh xq.koRrk ds lanHkZ esa f'kdk;r dh izf ػkA

lsokvksa ds ekun.M %

;g ,d 'kS{kf.kd jktdh; fpfdRlky; gSA
fpfdRlky; esa vkus okys izR;sd jksxh dks vko';drkuqlkj mfpr lsok miyC/k djkbZ tkrh gSA
fpfdRlky; }kjk miyC/k djkbZ tkus okyh lsokvksa dk Lo:i] ek=k rFkk xq.koRrk] jksfx;ksa dh la[;k o miyC/k lalk/kuksa dh lhferrk ls izHkkfor gksrh gSA

fpfdRlky; dh HkkSxksfyd fLFkfr o lkekU; tkudkjh %

;g fpfdRlky; lokbZ jkeflag ekxZ ij vtesjh xsV ls ,d fdyksehVj dh nwjh ij fLFkr gSA fpfdRlky; esa tokgj yky usg: ekxZ ls Hkh izos'k fd;k tk ldrk gSA
bl fpfdRlky; esa 255 fpfdRld gSaA
bl fpfdRlky; esa 660 ifjpkfjdk,a gSaA
bl fpfdRlky; esa 1563 jksxh 'k;~;k,a gSaA
bl fpfdRlky; esa miyC/k vU; nwjHkk"k uEcj fuEu izdkj gSa &

MkW- ,u-ds- ekFkqj

v/kh{kd 565647 ?dk-?

515432 ?fu-?

vfrfjDr v/kh{kd 560291@320 ?dk-?

518681 ?fu-?

bZ-ih-ch-,Dl 560291

lkekU; lwpuk %

Lokxr ,oa iwNrkN d{k %

Lokxr] iwNrkN ,oa iathdj.k lsok,a fpfdRlky; ds izos'k }kj ds lehi fLFkr gSaA
HkrhZ gksus okys jksfx;ksa ds iathdj.k dh lqfo/kk ;gk? miyC/k gSA
HkrhZ jksfx;ksa ls lacaf/kr tkudkjh ;gkWa ls izkIr dh tk ldrh gSA
izfrfnu lkekU;] fof'k"B ,oa vfr fof'k"B fpfdRlk ,oa bdkbZ dh miyC/krk lacaf/kr lwpuk,a ;gka ls izkIr dh tk ldrh gSaA
jksxh okgu lacaf/kr lwpuk ;gka ls izkIr dh tk ldrh gSA blds fy;s nwjHkk"k la[;k 102 ,oa 564222 ij Hkh lEidZ fd;k tk ldrk gSA
Lokxr deZpkjh Lokxr d{k esa 24 ?k.Vs miyC/k jgrs gSaA
fpfdRlky; esa LFkku&LFkku ij lqfo/kk fLFkfr ladsrd yxs gSaA
bl fpfdRlky; esa fpfdRld ;FkklEHko lQsn dksV esa rFkk ifjp;kZdehZ fu/kkZfjr x.kos'k esa jgrs gSaA
izR;sd deZpkjh ds ikl O;fDrxr igpku&i= gSA

vkikrdkyhu lsok,a %

bl fpfdRlky; esa vkikrdkyhu lsok,a 24 ?kaVs miyC/k gSaA
;g foHkkx jkeflag ekxZ ij fpfdRlky; Hkou ds nf{k.k&if'pe fn'kk esa fLFkr gSaA
nq?kZVukxzLr jksxh gsrq gj le; izos'k }kj ij gh V?ksyh lsok,a fu%'AqYd miyC/k djkbZ tkrh gSaA
bl bdkbZ esa lh-ih-vkj-;w- ,oa xgu fpfdRlk bdkbZ d{k o IykLVj d{k] ekbuj 'kY; fpfdRlk d{k] bejtsalh vkWijs'ku fFk;sVj] ,Dl&js lqfo/kk] bZ-lh-th- ,oa vkbZ-lh-;w- d{k ds lkFk 28 'kS;~;kvksa dk vkWCtjos'ku okMZ gSa ftuesa vko';drkuqlkj jksxh dks j[kk tk ldrk gSA
vkikrdkyhu d{k esa jksxh dks leLr thou j{kd vkS"kf/k;ka miyC/krk ds vk/kkj ij fu%'AqYd miyC/k djkbZ tkrh gSaA
bl d{k esa esfMflu] ltZjh] vkWFkksZisfMDl ,oa fu'psru foHkkx ds fo'ks"kK 24 ?kaVs miyC/k jgrs gSaA vko';drkuqlkj vU; fof'k"B ,oa vfr fo'k"Brkvksa ds ofj"B fpfdRld Hkh miyC/k djk;s tkrs gSaA
vkikrdkyhu d{k esa izfrfnu izR;sd ikjh esa lsokjr fpfdRldksa@uflZaxdehZ@lgk;d dfeZ;ksa dh lwpuk] lwpuk&iV~V ij izfrfnu vafdr dh tkrh gSA
vkikrdkyhu d{k dh nwjHkk"k la[;k 560291 dk ,DlVsa'ku 333 gSaA
jksxh ,oa muds lacaf/k;ksa dks nwjlapkj foHkkx }kjk bl d{k esa LFkkfir fd, x;s VsyhQksu ij fu%'AqYd VsyhQksu lqfo/kk miyC/k djkbZ xbZ gSA
vkikrdkyhu d{k ds fpfdRlk&vf/kdkjh izHkkfj;ksa ds uke o nwjHkk"k la- fuEu izdkj gSa %

1- MkW- lh-,l- 'kekZ fu;a=d

Qksu % 560291 & ,DlVsa'ku 333 ?dk-?

383933 ?fu-?

2- MkW- ch-,l- ;kno] mi&fu;a=d

Qksu % 560291&,DlVsa'ku 333 ?dk-?

352222 ?fu-?

fpfdRlky; lqfo/kkvksa dk le; %

bl fpfdRlky; esa cfgjax ?vks-ih-Mh-? jksfx;ksa dks ns[kus dk le; fuEu izdkj ls gS%

	vof/k	izkr%	lka;
1-	xzh"edky ?1 vizsy ls 30 flrEcj rd?	8-00 ls 2-00	&
2-	'khrdky ?1 vDVwcj ls 31 ekpZ?	9-00 ls 3-00	&
3-	jktif=r vodk'k	8-30 ls 10-30 ?xzh"edky?
		9-30 ls 11-30 ?'khrdky?	&
	esfMdy vkmVMksj dh lsok,a xzh"edky esa izkr% 8 ls 12 ,oa lka; 5 ls 7 miyC/k gSaA 'khrdky esa izkr% 9 ls 1 ,oa lka; 4 ls 6 cts rd miyC/k gSaA
	vUrokZlh jksfx;ksa dks uk'rk] nksigj o jkf= ds Hkkstu dk le; fuEu izdkj gS %

	fooj.k	xzh"edky	'khrdky
1-	lqcg dk uk'rk ,oa pk;	6-00 ls 7-00	7-00 ls 8-00
2-	nksigj dk Hkkstu	12-00 ls 1-00	1-00 ls 2-00
3-	jkf= dk Hkkstu	7-00 ls 9-00	7-00 ls 9-00

cfgjax o vUrokZlh jksxh iathdj.k

cfgjax foHkkx esa lEidZ djus okys jksxh ls 2@& :- iathdj.k 'kqYd fy;k tkrk gSA
vUrokZlh jksxh ls iathdj.k gsrq 10@& dk 'kqYd fy;k tkrk gSA
vkmVMksj jksfx;ksa ds iathdj.k gsrq lqfo/kk izR;sd vkmVMksj esa miyC/k gSA
HkrhZ gksus okys jksfx;ksa ds fy, dsUnzh; iathdj.k dh O;oLFkk gSA
xjhch js[kk ls uhps thou&;kiu djus okys dkMZ /kkjd] isa'kulZ] fodykax] nq?kZVukxzLr jksxh] ofj"B ukxfjd] fo/kok] vukFk] Lora=rk lsukuh] dSnh ,oa ykokfjl jksfx;ksa ls fdlh Hkh rjg dk iathdj.k 'kqYd ugha fy;k tkrk gSA
o`)] fodykax] cPpksa rFkk xHkZorh efgykvksa dks ijke'kZ@mipkj gsrq yxh drkj esa ofj;rk nh tkrh gSA

vkmVMksj lsokvksa ds fnol] LFkku ,oa bdkbZ dk fooj.k

lsok,a@LFkku	lkseokj	eaxyokj	cq/kokj	xq:okj	'kq د kj	'kfuokj	jfookj
tujy esfMflu d-ua- 5	bdkbZ& I ?izkr%? bdkbZ& IV lk;a	bdkbZ& II ?izkr%? bdkbZ& V lk;a	bdkbZ& III ?izkr%? bdkbZ& VI lk;a	bdkbZ& IV ?izkr%? bdkbZ& I lk;a	bdkbZ& V ?izkr%? bdkbZ& II lk;a	bdkbZ& VI ?izkr%? bdkbZ& III lk;a	bdkbZ& VII izkr%
tujy ltZjh d-ua- 10	bdkbZ& II	bdkbZ& I	bdkbZ& VI	bdkbZ& IV	bdkbZ& III	bdkbZ& V	bdkbZ& VII
vkFkksZisfMd d-ua- 17	bdkbZ& II	bdkbZ& I	bdkbZ& III	bdkbZ& II	bdkbZ& I	bdkbZ& IV	bdkbZ& III
peZ ,oa jfr jksx d-ua- 20	bdkbZ& I	bdkbZ& II	bdkbZ& I	bdkbZ& II	bdkbZ& I	bdkbZ& II	bdkbZ& I jfo III, V jfo bdkbZ II jfo , II,IV jfo
dku]ukd o xyk d-ua- 19	bdkbZ& II	bdkbZ& I	bdkbZ& II	bdkbZ& I	bdkbZ& II	bdkbZ& I	bdkbZ& I jfo III, V jfo bdkbZ II jfo , II,IV jfo
us= foHkkx d-ua- 18	bdkbZ& I	bdkbZ& II	bdkbZ& III	bdkbZ& I	bdkbZ& II	bdkbZ& III	bdkbZ& I jfo III jfo bdkbZ II,IV jfo& III, jfo V jfo
nUr foHkkx d-ua-	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	Ikzfrfnu
usQzksyksth d-ua- 5,	&	&	bdkbZ& I	&	&	bdkbZ& II	&
xsLV?ks,UV?ksyksth d-ua- 5,	bdkbZ& I	bdkbZ& II	&	&	bdkbZ& I	bdkbZ& II	&
,ythZ d-ua-4	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu
euksjksx foHkkx d-ua- 3	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	Izfrfnu
,UVhjsfod d-ua- 11	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	Izfrfnu
ifjokj dY;k.k d-ua- 2	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	izfrfnu	Izfrfnu
Lisf'k;fyVh Dyhfud	Mk;fcfVd	fj;wesVksyksth] ,UMksdzk;uksyksth	thfj,fVDl	FkkbjkbM	esVkcksfyTe ,oa vkscslhVh	&	&
IykfLVd ,oa ouZ ltZjh d-ua- 10,	bdkbZ& I	&	&	bdkbZ& II	&	&	&
	uksV % vkikrdkyhu ls HkrhZ gksus okys jksxh lkse] cq)] 'kqdz rFkk I, III, rFkk V bdkbZ I rFkk eaxy] xq: ,oa 'kfu rFkk II ,oa IV jfo dks bdkbZ II esa HkrhZ gksaxsA
	mijksDr of.kZr vkmVMksj lsok,a lokbZ ekuflag fpfdRlky; ds eq[; Hkou esa gh fLFkr gSA
dkfMZ;ksyksth	bdkbZ& II	&	bdkbZ& I	bdkbZ& II	&	bdkbZ& I